How To Manage Your Subscription
Hello,
Thanks for being a valued customer. We know that having the ability to manage your subscription to suit your needs is crucial, which is why we've made it as simple as possible. Let's walk through the steps to manage, modify, or cancel your current subscription.
1. Finding Your Subscription Email
Once you've successfully subscribed to our service, you'll receive a notification in your email. The subject line of this email will be 'Your new subscription!'. Keep this email handy, as it's your portal to managing your subscription.
2. Accessing the 'Manage Subscription' Button
Within this email, look for the 'Manage Subscription' button. This button gives you direct access to various subscription management options.
![](https://cdn.shopify.com/s/files/1/0587/1353/8745/files/screencapture-admin-shopify-store-thepawgrocer-apps-subscription-by-rhem-2023-08-03-16_37_37_1024x1024.png?v=1691045085)
3. Managing Your Subscription
Once you've clicked on the 'Manage Subscription' button, you'll be able to do the following:
Change Products: If you want to change the products in your subscription, select the product you'd like to swap out, and then select the new product you'd like to include.
Change Subscription Frequency: If you want to change how often your subscription renews, simply select a new frequency from the options available.
Cancel Subscription: If you decide our stop the subscription, you can cancel it easily. To do this, click on the 'Cancel Subscription' option. You will be asked to confirm your decision and possibly provide a reason for cancelling.
Please note that all changes will take effect from the next billing cycle.
4. Confirmation Email
After making any changes, you'll receive a confirmation email outlining the changes you've made to your subscription. Please keep this email for your records.
5. Need Further Assistance?
Managing your subscription should be simple and straightforward. However, if you run into any difficulties or have any questions, don't hesitate to reach out to us. Our customer support team is always here to assist you.
Thank you for your continued support. We look forward to providing you with the best service possible.